Collections Team Lead

Lead a collections team that drives down past-due balances without compromising the customer relationship.

The Collections Team Lead is our first people-leadership role. You'll line-manage a process team, own its SLA and KPI performance, and be the client's first point of escalation for collections. Your success is measured by what your team delivers.

• Set collection priorities and contribute to collection targets, driving down past-due balances and ageing
• Approve write-offs, payment arrangements and agency placements within your delegated authority
• Manage third-party collection agencies: placements, oversight, cost approval and performance review
• Own compliance with the demand letter, breach notification and recovery path, working with legal, commercial and cash application teams to remove barriers
• Own daily, weekly and monthly SLA and KPI performance, stepping in before a target is missed
• Line-manage and develop the team: objectives, one-to-ones, performance reviews, training and succession for critical tasks
• Allocate workload, plan capacity and maintain a cover matrix so no deliverable depends on one person
• Present performance reporting to the client, including root cause and corrective action for any miss, and represent the team in service reviews
• Own the team's quality framework, controls and improvement pipeline, and support new client transitions

What you'll bring

• 7+ years in transactional finance with a strong collections background, including 1–2 years supervising or leading a team
• Ownership of SLA and KPI performance in a service, shared-service or outsourced environment
• Experience handling escalations directly with US-based finance stakeholders
• Experience managing a team against a coverage window, including holiday and daylight-saving planning
• Strong ERP and reporting skills (dashboards, performance packs, capacity tracking) plus advanced Excel
• No degree required: we select on demonstrated leadership and delivery

Nice to have

ACCA (qualified or advanced), a bachelor's degree in Accounting or Finance, CPA or CMA. Experience with workflow, ticketing or automation tooling.

You'll thrive here if…

You set a clear standard and coach people to it, keep the team calm when volume spikes, and bring clients bad news with a credible plan attached.

Why Blewstream

• Lead your own team and client relationship
• Direct access to client and management leadership
• A role where your leadership shapes how the function grows