Collections Associate

Turn overdue balances into cash through persistence, negotiation and great customer conversations.

Our Collections Associates own a portfolio of customer accounts for US-based clients. You'll work accounts by delinquency, negotiate payment plans within policy and keep every interaction on record. The job balances firm follow-through with a professional customer experience.

• Own a collections portfolio, working accounts by delinquency bucket across phone, email and portal
• Track promises to pay through to settlement, keeping a complete, same-day record for every account
• Negotiate and document standard payment plans within delegated policy limits
• Explain account status and payment options, resend invoices and statements, and obtain remittance detail for cash application
• Recommend credit hold, service suspension or reinstatement, and agency referral, backed by account history
• Work within debt-collection regulations, client requirements and customers' permitted contact hours
• Review Junior Associates' work where delegated, and raise recurring issues with evidence

What you'll bring

• 3+ years of hands-on experience in collections, credit control or accounts receivable
• Practical experience in at least one ERP (SAP, Oracle NetSuite, Microsoft Dynamics, Sage or QuickBooks)
• Intermediate Excel: lookups, pivot tables and reconciling large data sets
• Solid knowledge of credit control, payment terms and statement and dunning cycles
• A track record of performing in a target-driven environment
• No degree required: hands-on experience and proven capability carry the weight

Nice to have

Experience serving US-based clients. ACCA at any stage, a bachelor's degree in Accounting or Finance, CPA or CMA study, or the NACM Credit Business Associate certification all count in your favour, but none is required.

You'll thrive here if…

You negotiate with confidence, stay professional under pushback, and never let an account go quiet.

Why Blewstream

• Real ownership of a client portfolio
• Cross-training in a second finance area
• A clear path to Senior Associate and Team Lead